FAQ

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FAQ- Sate Optics Product


1. What types of products does Sate Optics provide?

We specialize in optical transceivers, optical cables, passive optical components, and end-to-end networking solutions. Our optical product range includes SFP, SFP+, SFP28, QSFP+, QSFP28, QSFP-DD, and OSFP modules, as well as CWDM/DWDM Mux/Demux and related accessories, designed for high-performance fiber optic networks.


In addition to optical products, Sate Optics also supplies enterprise and carrier-grade networking hardware, including Cisco routing & switching products, Fortinet firewalls and security licenses, and Huawei, HPE, Dell EMC, and Juniper hardware.


Our solutions support a wide range of applications such as Data Center Interconnect (DCI), leaf-spine architecture, 5G transport networks, and multi-cloud security environments, helping customers build reliable, scalable, and cost-effective network infrastructures.

2. Are your optical modules compatible with major brands?

Yes. All our modules are 100% compatible with major brands such as Cisco, Juniper, Arista, Huawei, H3C, and more. Each module undergoes strict compatibility and performance testing before delivery.

3. What are the advantages of Sate Optics modules compared to OEM brands?

  • Lower cost: Competitive prices without compromising performance.

  • High quality: Industry-standard testing ensures stability and reliability.

  • Fast delivery: Most products are in stock and ready to ship.

  • Customization: Tailored solutions for your network requirements.

4. Do you offer product customization?

Yes. We provide customized labeling, coding, and packaging to meet customer requirements. Special specifications (wavelength, distance, protocol) can also be customized.

5. How do you ensure product quality?

All products go through:

  • 100% compatibility testing

  • Temperature and stability testing

  • Optical power and signal integrity checks

    We follow strict quality standards to guarantee performance.

6. What is your delivery time?

  • In-stock products: Ship within 2–3 working days.

  • Customized orders: Typically 7–10 working days, depending on requirements.

7. What payment methods do you accept?

We accept multiple payment methods for your convenience:

  • Telegraphic Transfer (T/T)

  • Letter of Credit (L/C)

  • Cash

  • Alipay

  • PayPal

8. Do you provide warranty and technical support?

Yes. All products come with a 3-year warranty. We also provide lifetime technical support to assist with installation, configuration, and troubleshooting.

9. Can I request product samples?

Yes. Sample orders are available so that you can test performance and compatibility before bulk purchasing.

10. How can I get a quotation or place an order?

You can:

  • Visit our website: www.sateoptics.com

  • Contact us via Email or WhatsApp (+86 19520510030) for a quick quotation.

  • If you are looking for optical transceiver suppliers, high-speed optical modules, fiber optic networking solutions, or customized optical products, Sate Optics is your trusted partner.